Fortesa Jakupi

A director in the banking sector with over 10 years of experience in finance, digitalization, IT project management, and business operations. Currently, he/she leads the Business Support and Digital Channels Department at ProCredit Bank Albania, overseeing the digitalization projects of customer services and managing the payments and back office unit. He/she has extensive experience in managing complex projects, collaborating with international partners, and implementing innovations in digital banking, contributing to the development of modern payment services and enhancing the customer experience.